Daynote ,Svenson |
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MM-xx Thursday |
2000-01-19 |
It's mainly cloudy and dry, with temperatures down to a cool 3°C. With mainly dry I mean there were a few short patches of rain but nothing remarkable. That there was no sun at all isn't remarkable either. We got into a discussion, first with Jan and Pieter included but continued later with only Theo and Peter (and Ronny of course). The issue this time was the way we handle offers. We don't have a separate program to create offers in TeleSales, only an order entry program. At the end of entering an order the user can decide to save it as either an order or an offer (or even as a contract). The problem is that we store offers in different database tables from orders. This seems to be confusing for users. And really it is a bit confusing. They are entering data and just before they save it all the values are correctly displayed. If they subsequently open the order/offer again some of the data seems to be lost sometimes (if it was saved as an order all values are saved, is it was saved as an offer some values are lost). To add to the confusion it is possible to have order lines with zeroes as correct values (somewhat like Tektronix giving black toner for free with its colour printers, if you order it you get zeroes for prices). While we were discussing Robert called from Belgium with a problem. When I finally called him back he had solved the problem along with some other problems. We send out PRS'es (Problem Report System).... <asside> it should be a PR from Problem Report but they are store in the PRS and are identified with a PRS-number which consists of "PRS" followed by a five digit number. So we are always talking about a PRS in stead of a PR </asside>.... that contain a description of the problem and a list of changed objects (programs, files,...). These changed objects must then be installed at the opco. You can compare it to bug fixes and Service Packs and PTFs. They don't contain just bug fixes but also functional changes and additional features (and new bugs). They should be installed in the right sequence, otherwise you could be replacing an object with an older one, reinstalling bugs or removing new functions. Back to Belgium. Robert had found a tape with a PRS that should have been installed about a month ago and he did it. Of course doing so he had undone the effect of some later PRS tapes. By the time I called him back he had realized what had gone wrong and he had reinstalled the other tapes as well. Yea, I like that. You just wait and the problems disappear. Adios |