Daynote ,Svenson

MM-cxxxviii     Wednesday

2000-05-17

Sigh, 16C in the morning with rain. Lots of it. The afternoon turns out dry and even sunny but at a much more convenient temperature (18C).

Ronny is getting impatient. All the action has shifted from TeleSales to TOS. Bug and problem reports about TeleSales are not or only after a long delay passed on to him. Of course the Opco's don't like that. Change request become change demands and where bugs were reported with a smile we are missing the smiles. One of the biggest problem is that Theo doesn't actually manage the TeleSales project, he runs it.

Peter used to intercept all the reports and requests, check them out and pass the relevant ones on to Ronny. He solved them and tested the change. Than passed it back to Peter who did not test the change but tested the programs more generally. Afterwards Jan could test, hardly ever finding anything wrong, and accept the resolution. The whole turnaround was typically only one or two days.
Theo doesn't have the time to do it that way. TOS is "his" project and that takes about 150% of his time. The rest of his time is divided between TeleSales, Oscar and OMSI-3 (and GA and OMSI-2) The result is that problems queue up in his in-box until action is desperately needed. He than has barely enough time to check out the request, he often doesn't do that before actually passing it on to Ronny. Ronny solves it, as usual and passes it back. Time doesn't breed so Theo doesn't have some to spare and passes the solution on to Jan. Now Jan starts to grumble because he finds more and more small side problems.

Yep. Every body feels the project is being neglected, nobody is happy and nothing is going to change.

I found a problem in TeleSales while working on documentation but the solution is not obvious. Not at all.

In the news.

Doctors are protesting that too many medical dossier are being taken by courts, the number has doubled over the last five years. They argue that their professional-secret is at stake. If the doctor himself is involved in a case they see the point of seizing the dossiers but not so in other cases which makes up about 20% of the seizures.