Yet another 17°C night but rather misty in the morning and that mist converts itself in low grey clouds. The sun makes an appearance only in the afternoon and after briefly recovering after a heavy shower, she hides again behind a grey veil.

Another fruitless day poring over problem reports. And not actually solving any.

A new problem is reported by Belgium. They claim that when the look up conditions for an address they don't see all the active condition. In OMSI-3 they do see all the conditions. That is a TeleSales problem for Ronny but he doesn't find it so I start looking as well, two pairs of eyes see more and such things. And we do finally find the "problem" after analysing the Belgian data.

Conditions have a multi field key containing the address, the condition group, the condition type, item number, etc. . They have also a begin and end date. It is possible to have a condition with all the same key values but with different dates AND it is possible that two (or more) of these conditions have overlapping dates. Something like a condition that applies to a full year and another condition that applies to the same key but as a special action for a single month. When calculating an order only one of these overlapping conditions applies, the most current one.

Repeat along with me : We love our customers. We love our customers. We love our customers. We love our customers. .....

The same problem report (not all conditions displayed) has been reported several times but the reports have never left the "in study" status. Now we will let the opco's fight it out amongst them